WebDisk

How can we help?

Support at WebDisk

Access to support engineers, guaranteed response times and help at every stage of your cloud migration.

How can we help?

WebDisk Support

At WebDisk Cloud Computing, we place special emphasis on supporting our customers. In addition to standard support included with cloud services, we have prepared production-level support. This is paid support, but it gives our customers direct access to a support engineer, a dedicated communication channel, guaranteed response times, and most importantly, assistance and support at every stage of cloud migration. We are aware that a customer on their own, facing new technology, can quickly become discouraged from public cloud. We want to avoid this, which is why we offer support and assistance at every stage—from migration preparation, through migration itself, to subsequent operation in our public cloud.

Formalities and Billing

For any questions regarding billing, invoices, service assignment, subscriber data changes, or other formal matters, please contact us at the email address below.

Support levels

Standard

Availability: 24/7 (ticketing) + phone during business hours

Response time: up to 12 business hours

Scope: basic support, docs, knowledge base

Monitoring:

Backups: weekly

Premium

Availability: 24/7 + phone during business hours

Response time: up to 8 business hours

Scope: extended support, advisory, ticket priority

Monitoring: proactive

Backups: daily, 7 days

Enterprise

Availability: 24/7 + dedicated hotline

Response time: up to 2 hours

Scope: comprehensive support, strategic consulting

Monitoring: proactive + instant alerts

Backups: daily, 30 days, on-demand restore

Send a technical request

office@webdisk.io

Support for Registered Customers

For any questions regarding billing, invoices, service assignment, subscriber data changes, or other formal matters, please contact us at the email address below.

Mon–Sun: 09:00 to 20:00

Report an Issue Submit a technical ticket * – Required Fields

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