How can we help?
Support at WebDisk
Access to support engineers, guaranteed response times and help at every stage of your cloud migration.
How can we help?
WebDisk Support
At WebDisk Cloud Computing, we place special emphasis on supporting our customers. In addition to standard support included with cloud services, we have prepared production-level support. This is paid support, but it gives our customers direct access to a support engineer, a dedicated communication channel, guaranteed response times, and most importantly, assistance and support at every stage of cloud migration. We are aware that a customer on their own, facing new technology, can quickly become discouraged from public cloud. We want to avoid this, which is why we offer support and assistance at every stage—from migration preparation, through migration itself, to subsequent operation in our public cloud.
Formalities and Billing
For any questions regarding billing, invoices, service assignment, subscriber data changes, or other formal matters, please contact us at the email address below.
Standard
Availability: 24/7 (ticketing) + phone during business hours
Response time: up to 12 business hours
Scope: basic support, docs, knowledge base
Monitoring: —
Backups: weekly
Premium
Availability: 24/7 + phone during business hours
Response time: up to 8 business hours
Scope: extended support, advisory, ticket priority
Monitoring: proactive
Backups: daily, 7 days
Enterprise
Availability: 24/7 + dedicated hotline
Response time: up to 2 hours
Scope: comprehensive support, strategic consulting
Monitoring: proactive + instant alerts
Backups: daily, 30 days, on-demand restore
Send a technical request
office@webdisk.io
Support for Registered Customers
For any questions regarding billing, invoices, service assignment, subscriber data changes, or other formal matters, please contact us at the email address below.
Mon–Sun: 09:00 to 20:00
Report an Issue Submit a technical ticket * – Required Fields